University at Buffalo - The State University of New York

Description

We provide 24x7x365* network monitoring to hosts on a subscription basis. Upon an alarming event, we will notify IT Support Staff by mode of choice and alert them of an availability problem. Our service allows for time of day variance.

Ordering

1. Configure. The server's sysadmin configures the SNMP daemon/service on the device to be monitored.
   • Ensure that the device's firewall, if enabled, does not block SNMP packets from the OSS network monitoring server (NMS).
   • Ensure that each monitored device's sysContact value maps to a well-known Service Procedure defined in the Departmental Contact List or Spectrum Monitored Devices.
2. SNMP Check. The server's sysadmin should verify that the device is ready to be monitored by querying it with the UB SNMP Check Utility. This utility requires the device's IP address and community string. Successful completion of this step guarantees that Network Operations will be able to add the device to Spectrum.
3. Request Monitoring. The server's system administrator may request monitoring services through these communication vectors:
   • Send email to oss-spectrum-request@buffalo.edu. Include the IP address and community string of the device to be monitored.

Service Objective

To view OSS's established service objectives,see our Service Metrics page

Requirements

Customers must setup SNMP service on each machine and maintain current contact information.

Supported Software/Equipment

Computer Associates Spectrum Manager

Related Links

SPECTRUM Web Operator
View monitored network devices that are currently alarming.
User name: Guest, Password: guest. (Case matters!)

Departmental sysadmins can periodically verify that OSS is monitoring the correct subset of their departmental network devices.

Support

Contact OSS Customer Service

* Excluding Thanksgiving, Christmas and New Year's Day